Tiebreakers are beings who have been designated to 'assist' in a human's decision to commit or not commit a sin. While they cannot directly influence the human's surroundings or actions, they can provide guidance in the form of ideas and suggestions.
While most cases are usually resolved quickly, in binary favor of either Heaven or Hell, negotiations can take extended periods of time or fail altogether. Notable cases include [suicide woman from 1], [time that two tiebreakers got stuck with someone for like a month or something], and The Second Inciting.
The First Inciting
While no official records remain containing details of the First Inciting, there are many ideas for what caused the first large-scale clash between Heaven and Hell, including:
With the recent discovery of a relationship between the angel Asteriel and the demon Goslin, some consider the subsequent rise in tension to be a second Inciting.